Kseniya Mamedova Appointed Cluster Front Office Manager at Novotel and Adagio Dubai Al Barsha

Accor Strengthens Leadership Across Its Al Barsha Cluster

Kseniya Mamedova has taken on the role of Cluster Front Office Manager at Novotel Dubai Al Barsha and ApartHotel Adagio Premium Dubai Al Barsha. Both properties operate under Accor and together form a 666-key hotel and serviced apartment cluster in one of Dubai’s busiest commercial districts.

The appointment supports the cluster’s strategy to maintain operational efficiency while enhancing guest satisfaction across multiple accommodation formats.

Oversight of Front Office Operations Across 666 Keys

In her new position, Mamedova will oversee front desk, guest services, and operational coordination across the two properties. Her leadership will focus on delivering seamless service experiences for corporate travelers, leisure guests, and long-stay residents.

Her responsibilities include:

• Managing front office performance and service quality

• Driving guest engagement and loyalty initiatives

• Strengthening collaboration between departments

• Implementing consistent operational standards

• Supporting recruitment and staff development programs

Her role is critical in ensuring that both properties operate cohesively within a shared cluster framework.

15+ Years of Front Office and Guest Relations Experience

Mamedova brings more than 15 years of hospitality experience, with much of her career built in Dubai’s competitive hotel market. She holds a bachelor’s degree in hospitality, tourism, and management from Uzbekistan.

Her professional background includes leadership roles at major properties such as Atana Hotel Dubai and contributions to pre-opening operations with Rove Hotels. During these assignments, she supported hiring, training, system implementation, and service standard development.

Her career reflects a consistent focus on operational structure, service delivery, and guest-centric management.

Elevating Guest Experience and Team Engagement

Mamedova is recognized for her practical, guest-first leadership style. At the Novotel and Adagio cluster, she aims to:

• Enhance personalization within the guest journey

• Foster a positive and supportive work culture

• Encourage professional growth within the front office teams

• Align service delivery with evolving traveler expectations

As Dubai continues to attract diverse traveler segments, strong front office leadership remains essential in balancing efficiency with personalized hospitality.

Supporting Dubai’s Growing Hospitality Landscape

Al Barsha remains a strategic location for business and leisure travel in Dubai. With Novotel and Adagio offering flexible accommodation options—from hotel rooms to serviced apartments—the cluster caters to short stays and extended visits alike.

Under Mamedova’s leadership, the focus will remain on operational consistency, service excellence, and sustainable growth within Dubai’s dynamic hospitality sector.